Calls end up with the wrong person, teams work across different tools or your phone system no longer reflects how the company works.
& Workplace Explore Voice & Workplace
Communication infrastructure
Everything you need
to connect
Voice, messaging, numbers, connectivity and APIs.
All your company’s communication, under one roof.
Voice · Messaging · Connectivity · Workplace · Carrier · API
Infrastructure underneath. People when it matters.
Does this sound familiar?
- 01
Are customers still calling the wrong person?
Numbers, teams and call routes have grown over time, but nobody really owns the whole flow anymore.
- 02
Are your people switching between too many communication tools?
Calls live somewhere, messages somewhere else and the customer context is hidden in another system.
- 03
Does every new customer, location or service create another workaround?
What worked for ten users starts getting difficult to manage when the business grows.
- 04
Do you know who actually controls the infrastructure underneath?
Numbers, carriers, connectivity, APIs, suppliers and platforms often end up spread across several relationships.
The problem is rarely one bad system. It is what happens between them.
Most companies do not need another isolated communication product. They need the existing pieces to work together, with fewer blind spots, fewer manual steps and someone who understands the infrastructure underneath.
That is where Althicom comes in.
Too many moving parts. One partner underneath them.
Voice from one supplier. Numbers from another. Messaging somewhere else. Mobile data somewhere else again. Add Teams, 3CX, APIs and internal systems and suddenly nobody has a clear view of the whole environment.
Althicom brings those layers together. Use the full stack or only the part you need, without creating another disconnected supplier relationship.
- Voice & NumbersBusiness calling, DID numbers, routing and call flows.
- MessagingSMS, WhatsApp Business and notification messaging.
- ConnectivityData SIM, M2M, fixed IP and business internet.
- APIsCommunication infrastructure connected to your software.
- Teams & 3CXWorkplace communication built around how your team works.
Where does communication get stuck?
You do not need to know which telecom product solves the problem. Start with the part of the communication flow that needs to work better.
& Workplace Explore Voice & Workplace
Customer updates still depend on someone remembering to send them, or messaging lives outside the systems that trigger it.
A router, device or location needs reliable data, roaming or a fixed IP rather than another standard mobile subscription.
& API Explore Carrier & API
You need communication inside your own product or proposition without another visible provider between you and your customer.
Integrations
Built around the tools you already use
Changing your communication setup should not mean throwing away systems your people already know.
Keep Microsoft Teams. Keep 3CX if it works. Keep the CRM, ERP, numbers and workflows that still do their job. We connect or replace only the layers creating friction.
3CX
Bring calls, users, queues and routing into one managed communication environment.
Microsoft Teams
Add business calling to the workspace your team already uses.
CRM & ERP
Connect communication with customer data, orders, service processes and operational workflows.
API
Build voice and messaging directly into your own applications instead of adding another interface.
Fewer suppliers. Fewer handovers. One partner who knows the setup.
When every part of communication belongs to somebody else, every problem becomes a handover.
Althicom connects the layers underneath your business, so there is one technical partner who understands how the environment fits together.
One partner
Built around your business
APIs where they make sense
Personal support
European reachYour business should not have to fit the package. The setup should fit your business.
Most telecom packages begin with what the provider wants to sell. We begin with what needs to work.
A routing problem may need routing, not a new phone system. A device may need a fixed IP, not an enterprise package. A software platform may need an API and nothing customer-facing at all.
For one company, that means a complete Voice & Workplace environment. For another, it is one fixed IP or a single API connected to the systems already in place.
We set up the system around your company’s individual needs.
We improve your current setup with minimal impact on your employees and business flow.
Your data and private information stay in a secure cloud environment.
Personal support from people who know your setup.
Standard business setups are operational within 5 working days across Europe, and within one day when it is truly urgent.
Where this usually starts
Three situations we see most often
Which one is your company?
The company that outgrew its phone system
People work from the office, from home and on the road, and the phone environment still assumes fixed desks. Business calling, numbers and routing move to one environment that follows the organisation.
Business calling
The company with several locations
Every site solved communication on its own. Shared numbers, central routing and cloud applications keep the customer-facing side consistent without a separate setup per location.
The company with its own IT team
Your IT knows the business environment. We bring the telecom and integration layer and work with them, not around them.
Integration and IT
Change without starting over
Changing communication should not mean weeks of disruption.
Your numbers, applications, suppliers and workflows do not disappear simply because the architecture changes.
01
Understand
We map the current environment, technical dependencies and business requirements.
02
Design
We define the architecture around what actually needs to work.
03
Connect
We configure the required services and integrate them with the environment already in place.
04
Migrate
We move services and numbers carefully, with minimal disruption to users and customers.
05
Support
We stay involved when the environment, technology or requirements change.
Before you get in touch
Do we have to replace Microsoft Teams or 3CX?
No. Keep the platforms that already work. 3CX can provide the communication engine, Teams can stay the user workspace, and we design around the workflow rather than the product name.
Can we keep our numbers?
Where portability allows it, yes. Numbers stay with the organisation, assigned to users, teams and queues rather than to the devices people happen to use.
How disruptive is the migration?
We first understand the current environment, then change only the parts that need changing. Standard implementations are operational within 5 working days across Europe, and within one day when it is truly urgent.
Who supports our users afterwards?
You reach people who know the setup. For direct deployments the transition can include guidance for users and administrators.
Does our IT team have to run it?
No. If you have an internal IT team or an external IT partner, we work with them on the communication layer instead of replacing them.
Our people: in telecom since 1987
Years in telecom teach you how the market actually moves, and where things tend to go wrong.
Carrier-grade infrastructure, for your company
Our people have worked in telecom since 1987. Carriers that are our customers rely on our infrastructure for voice, numbers and SMS switching. That same infrastructure, with its switching centres and in-country partnerships, runs underneath your company’s calls, numbers, messages and data SIMs.
Technical and commercial specialists
Knowledge of the network and of the business around it, so the solution fits the way you sell and operate.
All products under one roof
Voice, numbers, messaging and connectivity from one supplier, with national and international experience.
Read our clients’ success stories
What business messaging does once it is part of the daily workflow.
Restaurant reaches 1,000+ customers
for their happy hours, for less than the price of one of their cocktails.
Get the full storyNo more waiting
& money wasting
with an SMS campaign tool that sends reminders to customers who would otherwise forget their appointment.
Read the case studyFor resellers and partners
Infrastructure your customers do not have to think about
You keep the customer. We stay underneath.
Resellers, software platforms and service providers often need the telecom layer without another visible brand between them and their customers.
Althicom can sit underneath your own proposition.
Use voice, numbers, messaging, connectivity and APIs as individual building blocks or combine them into a broader service.
Your customer relationship stays yours. The technical layer underneath is where we work.
Become a partnerWhat do you need to connect?
A team. A customer. An application. A device. A network.
Tell us what needs to work.
We build the infrastructure behind it.
