migration
management
CRM/ERP integrations
Microsoft 365/Teams
reporting
3CX management that moves.
Finished integrations.
Insights you can act on.
You run 3CX because it must work.
We make it work and keep it maintainable.
Why Althicom
Fast follow-up and clear ownership
Integrations and reporting as core deliverables
One team, one process, clear accountability
What we do
- 3CX migration and ongoing management
- CRM/ERP integrations (screen pops, call logging, workflows)
- Microsoft 365 and Teams connectivity
- Reporting and dashboards (Power BI-ready)
Use cases
CRM-driven
calling
Screen pops, automatic logging and less manual work for sales and support.
Teams
+ 3CX
Teams as the workspace, 3CX for call flows, queues and routing.
Reporting
you can act on
Missed calls, waiting time, peak hours and team performance insights.
Artificial inteligence
in 3CX
transcription, summaries and reporting
We use AI where it directly fits 3CX: voicemail and call transcription plus summaries and sentiment in reporting for faster insight and better follow-up.
Optional
extra channels
If you want, we can extend customer contact with SMS, webchat and email. WhatsApp is available on request within your own WhatsApp Business environment
