Calling is only one part of workplace communication.
The real challenge is getting numbers, users, routing, Microsoft Teams, 3CX and company systems to work together — without making employees think about the technology underneath.
Free and non-binding. You talk to someone technical, not a sales script.
Althicom builds that environment around your organisation. Keep the tools that already work. Connect the parts that currently do not.
Your company number should follow the work, not the furniture.
Employees can make and receive business calls from the office, home or mobile while the organisation keeps control of numbers, routing and availability. The customer sees the business identity. The employee works from the device and location that make sense.
3CX provides a flexible communication platform. The value comes from what happens around it.
Althicom configures users, queues, routing, numbers, opening hours, integrations and call flows around how your organisation handles communication in practice. That may mean a simple office environment or multiple teams, markets, queues and fallback destinations.
If Teams is already where your people work, business calling can become part of that environment too.
Users make and receive calls through Microsoft Teams while Althicom manages the telephony layer underneath: company numbers, routes, destinations and connectivity.
Manage local, national and international numbers centrally. Assign them to employees, teams, queues or services and change the destination when the organisation changes.
Existing numbers can often be retained during migration, depending on the market, number type and current provider. For international organisations, different local numbers can still lead into the same underlying communication architecture.
Voice & Workplace fits companies that want business communication to behave like part of the organisation rather than a standalone telecom product.
Typical situations include hybrid teams, multiple locations, Microsoft 365 environments, existing 3CX installations, complex call routing, international numbers or CRM/ERP workflows.
It is also the direct-business layer of Althicom for organisations that do not need wholesale infrastructure but still want the technical environment managed properly.
A customer should not need to know which employee happens to be available.
Calls can be routed according to department, opening hours, availability, queues and business rules. If the first destination cannot answer, the next step should already be defined.
Automation should remove repetitive handling without creating a frustrating wall between the customer and the person they need.
The call itself is often only the beginning.
The useful context may already exist in CRM, ERP, ticketing, booking or operational software. Connect communication with those systems so employees spend less time switching between applications and more time handling the actual customer or task.
Depending on the system and integration available, communication events can also become part of wider business workflows.
A modern business calling environment is part of company infrastructure. Network quality, access control, user administration and the design of the underlying voice environment all influence how reliable the day-to-day experience is.
The architecture should also have room to grow. Adding users, numbers, locations or integrations should not require replacing the entire communication layer each time the organisation changes.
We first map the existing setup.
Then we keep what still works, integrate what can stay and replace only the components creating unnecessary complexity or limitations.
For standard business deployments, Althicom can be operational within 5 working days across Europe, and within one day when it is truly urgent, depending on migration requirements, number portability and integrations.
Moving to a new communication environment does not automatically mean replacing every number, application and workflow in use today.
